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Results

Breakthrough leadership and dynamic results:
your success story belongs here

Here are success stories from clients who have partnered with Kim. Each shows how skilled advice and a sharp focus on building smarter, faster organizations translates into measurable results powered by confident leadership and employee engagement.

Working with healthcare:

rekindled engagements and dramatic results delivered

Client Information:

This nationally respected healthcare organization featuring a large, multi-specialty clinic was seeking solutions to mobilize and energize over one thousand employees and boost greater levels of engagement by patients. Wilkerson developed a custom-made program for generating physician and patient feedback, for examining and evaluating existing business processes, and forging feedback loops for organizational success.

Results and highlights:

  • Enhanced patient interaction with boosted patient satisfaction scores
  • Dramatic improvements to hospital’s point-of-contact patient satisfaction
  • Elevated personnel effectiveness by assessing, training, and coaching patient admissions staff

“Kim Wilkerson has served as a consultant, coach, trainer and advisor to the company for over 20 years, supporting its remarkable growth and development. Kim possesses many skills that have made her such a valuable resource to Yellow Book…”

Patti Seda

Patti Seda

Vice President Human Resources - Yellowbook

Enterprise-level sales and revenue generation:

breakthrough in national sales performance

Client Information:

An enterprise-level organization with over 7,000 employees called on Wilkerson to help solve revenue and employee buy-in stemming from structural and communications issues. Kim developed key management programs and a platform for generating open, effective communications within the firm and with customers.

Results and highlights:

  • Dramatically increased revenue and employee buy-in
  • Maximized collaboration efforts by internal teams
  • United communications by tackling internal team dysfunction and launching new leadership team

“Our approach to internal communications, management meetings and team dynamics is greatly improved due to the methods you taught us.”

Patti Seda

Todd Meyer

President - Cedar Rapids Brewing Company

For technology companies and product/service-based firms:

chart-breaking revenue boost achieved

Client Information:

Working with both software and manufacturing firms, Wilkerson has helped solve complex revenue-generation challenges.
With a global technology firm, she developed a program to enhance customer perceptions and boost leadership.
With a nationwide electrical distribution firm, the organization partnered with Kim partnered to align products and services with customer needs.
And with a statewide major financial organization, Kim spearheaded a program for heightened service and sales for every employee in the organization.

Results and highlights:

  • Turbocharged sales performance with increases in number of sales and revenue, along with increasing client referrals
  • Re-energized selling habits of team through value-based sales programs for over 300 account managers and inside sales reps
  • Increased customer satisfaction and heightened cross-selling, backed by improved business processes
  • Improved customer satisfaction for a software developer by creating a new call-management program

“Thanks for all your ideas and your ongoing coaching… We’ve come a long way with your guidance in our leader meetings.”

Patti Seda

Linda Henecke

President and CEO - Big Brothers Big Sisters

For not-for-profit organizations:

new growth from elevated leadership, refined internal processes, and employee engagement

Client Information:

Chosen to advise a nationally recognized non-profit agency, Kim worked closely with the leadership and management team to fully tackle the strategic organizational challenges and structural deficiencies that were standing in the way of achieving management and leadership effectiveness, clear communications, and greater growth.

Results and highlights:

  • Overhauled in-house training and existing programs and unveiled new systems to improve efficiency, worker productivity, and management processes
  • Emboldened internal communications through greater one-on-one and group consulting with leadership
  • Enhanced organizational development and communications

Stay connected to Kim for Breakthrough Results

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1606 Greens Way Ct NE Cedar Rapids, IA 52402

Phone: (319) 362-3200

Email: kim@kimwilkerson.com

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Wilkerson Consulting Group