I advise individuals, functional and cross-functional teams, and organizational departments on both confidential and/or public basis. In this manner I’m able to improve performance, productivity, and expected results at an individual, team or enterprise level. These interventions may be as a “backstage” trusted advisor, a visible and onsite coach, in-depth consulting on projects, appearances at organizational and association events, and/or a combination of these.
Are you providing patient centered service and patient engagement that differentiates you as a healthcare provider? That differentiation, whether positive or negative, directly influences a patient’s level of commitment, compliance, satisfaction, and loyalty.
In this day and age of the complex world of healthcare, you cannot risk patients being indifferent or having a negative perception of your providers or your organization.
Patient satisfaction affects clinical outcomes, patient retention, reimbursement, and medical malpractice claims. Your individual and collective success depends on patient satisfaction.
Clinical outcomes alone are no longer the differentiator. Providing and achieving preeminent service outcomes, in addition to desired clinical outcomes, is what it takes to be a premiere provider. My clients and their patients report far higher positive experiences, patients are more disciplined and accountable in their own follow-up regimens, and are less likely to contest charges and fees. I can help you achieve the same results at all levels and in all aspects of patient service in your organization.
Develop sustainable, high-performing organizations.
Improve the effectiveness and impact of your leaders and managers.
Develop high-performaning groups and teams.
Strengthen your organizations through individual development.
All services and programs are customized specifically for your world of healthcare. They are designed to position you and your organization to be successful in creating patient centered service.
