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Services

I advise individuals, functional and cross-functional teams, and organizational departments on both confidential and/or public basis. In this manner I’m able to improve performance, productivity, and expected results at an individual, team or enterprise level. These interventions may be as a “backstage” trusted advisor, a visible and onsite coach, in-depth consulting on projects, appearances at organizational and association events, and/or a combination of these.

  • Consulting and Coaching
  • Trusted Advisor
  • Workshops & Facilitation
  • Speaking
  • Healthcare

Healthcare

For physicians, clinics, hospitals, and healthcare organizations

Are you providing patient centered service and patient engagement that differentiates you as a healthcare provider? That differentiation, whether positive or negative, directly influences a patient’s level of commitment, compliance, satisfaction, and loyalty.

In this day and age of the complex world of healthcare, you cannot risk patients being indifferent or having a negative perception of your providers or your organization.

Patient satisfaction affects clinical outcomes, patient retention, reimbursement, and medical malpractice claims. Your individual and collective success depends on patient satisfaction.

Clinical outcomes alone are no longer the differentiator. Providing and achieving preeminent service outcomes, in addition to desired clinical outcomes, is what it takes to be a premiere provider. My clients and their patients report far higher positive experiences, patients are more disciplined and accountable in their own follow-up regimens, and are less likely to contest charges and fees. I can help you achieve the same results at all levels and in all aspects of patient service in your organization.

Organizations

Organizations

Develop sustainable, high-performing organizations.

Leaders & Management

Leaders & Management

Improve the effectiveness and impact of your leaders and managers.

Groups & Teams

Groups & Teams

Develop high-performaning groups and teams.

Individuals

Individuals

Strengthen your organizations through individual development.

All services and programs are customized specifically for your world of healthcare. They are designed to position you and your organization to be successful in creating patient centered service.

Coaching & Consulting

Trusted Advisor

Workshops

Speaking

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1606 Greens Way Ct NE Cedar Rapids, IA 52402

Phone: (319) 362-3200

Email: kim@kimwilkerson.com

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  • Home
  • About
  • Services
    • Consulting & Coaching
    • Trusted Advisor
    • Workshops & Facilitation
    • Speaking
    • Healthcare
  • Results
  • Book
  • Blog
  • Contact
Wilkerson Consulting Group