The Role of the Supervisor/Manager
This session sets the stage for the entire training program; What is supervision and management all about and, specifically, what is the role of the supervisor/manager in your organization. The session focuses on the alignment of the efforts of the leadership team with the organization’s mission and values. Various management styles and techniques will be discussed. The session will help supervisors/managers in recognizing his/her own strengths and areas for improvement.
Employee Relations – The Legal Side of Management
This session addresses the supervisor/manager's role as a leader and how that role interacts with employees. The session focuses on best practices of the organization and the legal issues facing supervisors/managers today. Emphasis is placed on discussions concerning cause and effect, legal guidelines, policies and procedures, performance management, and best practices of the organization.
Effective Interviewing and Selection
Employee selection is a multi-faceted process: effective selection processes, interviewing techniques, and legal compliance … all in the name of finding the best match for the position. This session will take an in-depth tour through an effective and legal interviewing and selection process.
New Employee Orientation and Training (Onboarding)
Now that the right employee has been selected for the position, how do we help this employee get started on the right foot … the right foot to ensure success and satisfaction for both the employee and the organization?
This session focuses on orientation and training initiatives above and beyond corporate provided resources. Considerations include aspects of company orientation, department orientation, formal training, on-the-job training, employee goals and objectives, and establishing performance objectives.
This session explores the variety of communication skills used daily with associates, peers, and superiors, as well as customers and business contacts. Emphasis is placed on techniques, strategy, and interactive sessions regarding the following topics: listening skills, verbal effectiveness, written communications, questioning and probing techniques, team-building communications, conflict management, the value of silence, and effective meetings.
Effective Performance Management
In addition to the annual review process, these two sessions look at appraising performance throughout the entire year. It’s all about monitoring, managing, and measuring performance.
Goals and objectives are initially set and communicated during new employee orientation and training. From there, how does a supervisor/manager monitor, manage and evaluate an employee's performance? How do they recognize and acknowledge "good" performance and modify "bad" performance and behavior? How can the supervisor/manager become the ultimate coach? And, in the midst of it all, how can the annual performance appraisal process be less painful and more effective for both the supervisor/manager and the employee?
These sessions will explore each of these issues and will assist the supervisor/manager in monitoring and managing employee performance throughout the year.
Organization And Delegation
These topics go hand-in-hand under the heading of “management productivity.” This session addresses the importance and value of these skills in management and leadership. Emphasis is placed on mastering these skills in order to optimize the overall efficiency and effectiveness of any individual, team, department, and the overall organization.
Recognition, Acknowledgement, and Motivation
How do we attain and maintain a motivated, productive and effective staff? This is what management is all about these days.
Supervision and management through appropriate influence is amazingly effective … much more effective than the commonly used technique of throwing one’s title and position around as the authority figure. This session capitalizes on the skills and techniques presented throughout the series and grandstands the value and ROI of creating an environment of influence through recognition, acknowledgement and motivation. We’ll discuss no cost and low cost ideas, along with methods and techniques to maximize recognition, acknowledgement and motivation.
Everything You Ever Wanted to Know About Supervisory Management … but Were Afraid to Ask!
Participants are encouraged throughout the first nine sessions to provide suggestions for topics to be discussed during this final “bonus session.” Also, this session will be used as a forum for application and reinforcement of the previous sessions – to put it all together to demonstrate understanding and competence.
This is also a great opportunity to have “subject matter experts” from within the organization present for any related topics pertinent to the participants (such as -- human resources, finance, operations, etc.)
“A Day In The Life of a Manager" can be presented during this session as the last activity of the series.
It’s all about proactive versus reactive; understanding and effectively communicating problems; influencing others, communications beyond the norm; accountability and commitment; managing conflict, and true empowerment. It’s about being smart and working smart when it comes to Managing Up* (without getting fired!)
We’re in such a rush to solve the problem that often times the solution misses the mark. Wouldn’t it be great if your organization had a “universal internal language” for communicating and resolving problems? This workshop sets the stage for a problem solving process that is effective throughout the organization and is easy to adapt. These techniques are applicable whether problem solving alone, in small groups and/or a large team.
Any time you speak outside the privacy of your own home, you are “speaking publicly.” Public speaking can be as simple as communicating an idea, all the way to the more structured aspects of conducting an informational meeting, a training session, or formally presenting/speaking in a group environment. The principles for Great! Presentations are the same in each setting. Learn how to:
(Note: this session can be tailored to focus on multiple venues and/or a specific venue such as: meetings, public/large group speaking, sales presentations, training and facilitation, etc.)
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