How many times have you thanked someone and they respond with “no problem?”
It happens more times than I can count. Where I truly appreciated their service, assistance, information, guidance… never once did I think any of it was a problem.
I’m not sure how that phrase became so commonplace. I realize it’s said with good intent. That said, sadly, it’s not only ineffective, it downplays and defeats the well intentioned and appreciative thank you. Bottom line, responding “no problem” is problematic.
When receiving a “thank you,” at a minimum, say “you’re welcome.”
Better yet, expand on that sentiment with a more personalized response, such as:
I’m happy I could help.
I’m glad we could take care of it.
I know this was important to you and I’m glad we could handle it.
You’re a great patient/customer/client and I’m happy to do this.
This is exactly why we’re here and what we do – and I’m happy to be able to help you.
Some may think this is common sense. But, in reality, it’s not very common. Instead of minimizing the thank you with a “no problem,” respond with something that highlights that very acknowledgement you just received.
“You’re welcome, I’m glad to help!”
(This blog was featured in UpJourney).